Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The Scented Owl.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to us, and information about how you interact with the website. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

Log files track actions occurring on the Site, and collect data including your IP address, browser type, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through this website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and in some cases phone number. This is called Order Information.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through The Scented Owl (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our products and customer service. 

SHARING YOUR PERSONAL INFORMATION

We do not share your Personal Information with third parties beyond what is absolutely necessary to process your order via PayPal.

We may use Google Analytics to help us understand how our customers use The Scented Owl. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you where you have expressed an interest in receiving these communications.  You are free to opt out at any time. 

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through The Scented Owl website), or otherwise to pursue our legitimate business interests listed above.
 

DATA RETENTION

When you place an order through this website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us.