Privacy & Cookies

THE SCENTED OWL HAS MOVED

To view products and information, or to place an order please visit

https://www.thescentedowl.com

 

 

 

COOKIE POLICY

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

CUSTOMER PRIVACY POLICY

The Scented Owl is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our stores, you’re agreeing to be bound by our current policy.

Any questions regarding this Policy and our privacy practices should be sent by email by clicking the ‘contact’ link above.

HOW & WHEN DO WE COLLECT INFORMATION FROM YOU

We obtain information about you when you make a purchase from our website or if you opt in to be added to our email newsletter list. The personal information we collect include your name, address, email address if you opt in to the newsletter option. If you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

WHAT YOUR INFORMATION IS USED FOR

– process orders or refunds that you have submitted

– deal with entries into a competition

– seek your views or comments on the services we provide

– notify you of changes to our services

– send you communications which may be of interest to you. These may include information about new products or updates on our current product range

We have to have a legal basis for holding and using your information.  Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity.  Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests.  We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy to follow option to unsubscribe from further messages.

We only obtain, use and retain personal information that is relevant to the purpose that we require it.  We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

Because your on-line security is our highest priority, The Scented Owl uses Stripe as our payment gateway to process on-line payments. This is the most secure, innovative and state of the art Internet solutions provider for its clients, with its e-commerce payment and security services among the most advanced in the industry. Security includes: credit/debit card details secured within 128-bit encrypted sessions and sensitive information stored on a heavily encrypted database that is protected by multiple government approved firewalls. The Scented Owl does not hold sensitive information on our site. Should anyone gain unauthorised access to our database, no credit card details or other sensitive information are held on our site. For more information, please visit:

Stripehttps://stripe.com/guides/general-data-protection-regulation

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.